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Delivery & Returns


Orders are processed at Elepanta facilities every business day of the week. Orders are processed within 2 business days from the time they are placed. Orders take one to two business days to enter the carrier's system and for tracking information to complete in your automatically shipped shipping notification email.

For additional questions about your shipment, send an email to


To return an item, visit our Return Center.

Our policy lasts 7 days. If 7 days have passed since your purchase date, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items damaged by wear and tear are not eligible for return.

At this time, we cannot process international returns. If you are an international customer and need help with your order, please email so that we can assist you.

We reserve the right to make sales and discounts on our items at any time. Please note that we will not provide a refund to account for price changes.

There is no return or exchange available on final sale items, including the SALE collection and any mystery products.


There are certain situations where only partial refunds are granted (if applicable):
Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item returned more than 14 days after ordering.

Refunds (if applicable):
Once your return is received and inspected, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within 7-10 days.

Late or missing refunds (if applicable):
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially released. Then contact your bank. There is often some processing time before a refund is issued.
If you have done all this and have not yet received your refund, contact us at

Sale items (if applicable):
Only items can be refunded at normal price, unfortunately sale items cannot be refunded.

Exchanges (if applicable):
We only replace items if they are faulty or damaged and within our 7-days return period. If you need to make an exchange, visit our and follow the instructions.

If the item was marked as a gift when purchased and shipped directly to you, you will receive a store credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift when you purchased it, or if the donor received the order to have it shipped later, we will send a refund to the donor and be aware of your return.
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Through strategic partnerships with organizations dedicated to making the world a better place for elephants, we ensure that a portion of each sale goes to help create a sustainable future where elephants thrive. By aligning ourselves with localized and global grassroots operations, our goal is to make a difference for elephants everywhere.

While each elephant herd faces its own unique challenges, the tactics necessary to overcome them have one thing in common: humans working together. With partners where elephants are, our goal is to use our inspiring products and lifestyle as a vehicle for real change.

Save Elephant Foundation and Save The Elephants support and connect the people who provide the most promising solutions to the crisis facing wildlife in Africa and South Asia.

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An estimated 7-10 million African elephants roamed the African continent, while around 200,000 Asian elephants lived in the forests and grasslands of South Asia. Unfortunately, due to habitat loss and human conflict, both populations have declined severely. Between 2015 and 2019 alone, an estimated 100,000 elephants were poached for ivory. That's a loss of elephants every 15 minutes, a 50% decrease in population in the last 35 years. Approximately 400,000 elephants remain in Africa free and less than 40,000 Asian elephants. 

The high rate of elephant deaths combined with its incredibly long gestation period (22 months) could lead to a world without elephants by 2050. With people being the # 1 cause of this constant population decline, we believe it is our duty. do what we can to end it. Together, we can create a sustainable future where elephants thrive.

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Seeking how to positively impact what we like the most, we found that we could unite our two passions: animals and entrepreneurship.

This is how Elepanta was born, a Mexican/US brand with a social impact that seeks to save elephants. 10% of net profits are donated to Foundations that work daily in the rescue, protection and welfare of elephants in Asia and Africa.

Our dream: to change the future of elephants. We are making it happen!


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